Health Practice Services

Management Consulting

Our Management Consulting Services are delivered by individuals with deep experience and knowledge of the health care industry, gained through work in British Columbia and abroad. Behind our Management Consulting Team is our Advisory Group, consisting of experienced health care practitioners and former senior health care sector policy makers. In addition to advising our Team, these individuals are available to our clients for consultation on a wide range of topics.

• Program development
• Policy formulation
• Strategic advisory services
• Health strategy development
• IM/IT strategy development 
• Project plan analysis and review
• Business plan, business case, and funding proposal development
• Solution evaluation and selection  
• Facilitation, contract negotiations, and multi-party collaborations 
• Governance structures, organizational development

Program, Project and Business Change Management

KTC has developed a reputation as strong Program, Project and Business Change Managers. This reputation has extended into our health care practice, and we are able to provide the following services:

• Program Directors
• Program management
• Project Directors
• Project management
• Project audits and reviews
• Project Management Office (PMO) design, implementation and management
• Clinical workflow assessment and redesign
• Business change management
• Business process improvement
• Provision of senior IT director positions

CIS and EMR Implementation

KTC advises clients implementing CIS software solutions and EMR systems in the health care industry. KTC is also able to assist physician offices with EMR software solutions.

We have CIS and EMR experts available for the following services:

• CIS/EMR Design
• CIS/EMR Implementation
• CIS/EMR Training
• CIS/EMR Support
• CIS/EMR Privacy Impact Assessments
• BC Physician Claims Billing & Scheduling

Solution Design, Integration and Implementation

KTC is able to provide the full range of project delivery services. We can provide full teams, or we can provide select individuals with deep experience in a range of IT disciplines to augment our clients’ teams.

We specialize in Microsoft technologies, as well as the variants of J2EE and related technologies. In health care, our Microsoft team specializes in delivering solutions utilising BizTalk Server, SQL Server, and .Net Frameworks, both v2.0 and 3.0. User interfaces are provided using both custom ASP.Net and SharePoint. Our expert Microsoft resources have developed Microsoft and Biz Talk based eHealth solutions for several health authority and provincial level organizations.

Our Delivery service offerings include:

• Project management
• Business Analysis
• Systems Analysis
• Software development
• Interface development and migration services (HL7 based) 
• Application/systems architecture
• Front-end integration with leading portal technologies
• Services oriented architecture definitions
• Messaging oriented middleware implementations
• Software product evaluations and selection
• Package implementations 
• End user / clinical staff application training

Our health care application experience includes:

• eHealth
• Clinical systems planning and implementation including electronic health records, /PACS, laboratory, and pharmacy
• Patient safety initiatives
• HL7 messaging
• EMPI Data Quality Tool
• Data quality management
• Decision support and performance measurement
• Corporate systems – financial, human resources, supply
• Health care institution technology infrastructure deployment and management

Privacy

The KTC Privacy Team is an experienced and diverse group of privacy practitioners providing a wide range of privacy consulting services including:

• Privacy Impact Assessments
• Privacy Program Development
• Privacy and Security Policies and Procedures
• Privacy Gap and Risk Assessments
• Privacy Management Plans
• Privacy and Security Requirements
• Privacy Reference Materials
• Privacy Audits
• Privacy Communications Literature
• Privacy Compliance Training Programs
• Strategic Privacy Advice

The Team also specializes in advisory services, providing clients with answers to frequently asked questions, offering guidance and support on complex privacy issues, and building privacy protections into the delivery of strategic solutions.

Our clients range from large institutions to smaller organizations, and include health authorities, health sector organizations, local governments, professional governing bodies, and private companies.

Recent work includes privacy impact assessments, privacy policy development, privacy and security requirements definition, operational privacy and security support, privacy program management, and privacy communications materials for clients such as BC Ministries, Provincial eHealth projects, Health Authorities, national not-for-profit organizations and private sector organizations.

We support our clients by providing practical, realistic, cost-effective privacy solutions, always ensuring compliance with legislation, professional and regulatory standards, codes of ethics, and industry best practices.